In the middle of a crisis or even during day-to-day operations, you need more than just a ticketing system. Responsive, human-centered support is a hallmark of a strong cybersecurity partner.
Ask potential providers:
- Do you offer a dedicated account manager?
- What’s your average response time for security incidents?
- How often will we meet for status updates or reviews?
At CHTS, we offer dedicated, local support with defined Service Level Agreements (SLAs) for every client. Our clients don’t wait in endless queues; they get a direct line to experts who understand their business. Whether you need immediate assistance or just want to talk strategy, we’re available and proactive.
Many of our clients have switched to us from firms that couldn’t provide the responsiveness or personalized care they needed. That’s why we’ve become a go-to cybersecurity provider in Colorado for businesses who want more than just basic protection.