Discover the Actual Costs of Outsourced IT Support

In-House IT: The High Price of Labor and Inefficiency

Maintaining an in-house IT team might seem convenient, but it comes with significant expenses. Salaries, benefits, and ongoing training costs can quickly add up. According to recent data, the average salary for an IT professional in the U.S. ranges between $70,000 and $88,000 annually—excluding benefits like health insurance, paid leave, and retirement contributions. As you can see, staffing an entire team of experts can be more than cost-prohibitive; it can overwhelm an SMB operating on a limited budget.

Beyond labor costs, in-house teams may inadvertently set up technology systems in ways that prioritize their convenience rather than aligning with industry best practices. These inefficiencies can result in suboptimal performance, downtime, and costly fixes down the road. For example:

Inefficient Integrations: An in-house team might take shortcuts when integrating new software, leading to compatibility issues that disrupt workflows.
Delayed Updates: Internal teams often delay updates and patches due to workload constraints, increasing vulnerability to cyber threats.

By contrast, outsourced IT support offers access to a team of specialized professionals trained in the latest technologies and best practices, ensuring your systems are correctly configured from the start.

The Hidden Costs of Cybersecurity Breaches

Cybersecurity threats are on the rise, and the financial impact of a breach can be devastating. A 2023 study by IBM found the average cost of a data breach for small to medium-sized businesses was $4.45 million—a sum that would devastate most companies.

Outsourced IT support provides robust cybersecurity measures, including proactive threat monitoring, regular vulnerability assessments, and incident response planning. These services significantly reduce the risk of a breach, saving businesses from potential financial and reputational harm.

Here’s how outsourced cybersecurity can help:

24/7 Monitoring: Constant surveillance of your systems to detect and neutralize threats before they cause damage.
Incident Response: Immediate action plans to minimize downtime and data loss in the event of an attack.
Employee Training: Outsourced teams often include training programs to educate staff on recognizing phishing attempts and other cyber risks.

Take a closer look at the real costs of a cyber attack to see how impactful just one successful breach of your data and network can be.

See the Costs

Comparing Cost Factors: Outsourced IT vs. In-House Teams

When weighing the costs of outsourced IT support against maintaining an in-house team, consider the following:

Labor Costs

Maintaining an internal IT team involves significant expenses, including competitive salaries, benefits, and ongoing training to keep up with evolving technology. These costs can quickly add up, especially for small to medium-sized businesses with limited budgets.

Outsourced IT provides a cost-effective alternative with a predictable, fixed monthly fee. This approach grants access to an entire team of IT professionals, eliminating the financial burden of hiring, training, and retaining in-house staff while ensuring consistent and reliable support.

Scalability

In-house IT teams are often limited by expertise and capacity, making it challenging to scale services during growth or adapt to new technologies. Expanding internal capabilities typically requires significant time and investment.

Outsourced IT services are inherently scalable, allowing businesses to adjust their support levels based on current needs. Whether your company is expanding, downsizing, or adopting new technologies, an outsourced provider can quickly adapt without the delays and costs associated with internal adjustments.

Cybersecurity

Internal teams are responsible for implementing and maintaining cybersecurity measures, which rely heavily on their expertise, vigilance, and ability to stay updated on emerging threats. Limited resources may leave security gaps, exposing businesses to risks.

Managed IT providers offer advanced, up-to-date cybersecurity solutions, utilizing robust tools and strategies to protect businesses from evolving threats. With 24/7 monitoring and proactive threat mitigation, outsourced IT ensures greater protection and peace of mind.

System Uptime

Due to limited staff availability, in-house teams may face challenges in maintaining system uptime, particularly during off-hours or emergencies. Delayed responses to issues can result in costly downtime.

Outsourced IT support providers prioritize system uptime through proactive monitoring and rapid issue resolution. With dedicated resources and 24/7 support, they minimize disruptions, ensuring business operations continue smoothly and efficiently.

Discover the critical steps you must take to rapidly recover from a cyber attack in this informational guide.

Learn the Steps

Expertise

An in-house IT team’s expertise is limited to its members’ knowledge and experience. Staying ahead of industry trends often requires extensive, ongoing training, which adds to operational costs and distracts from high-priority initiatives.

Outsourced IT services provide access to a diverse team of specialists with expertise across various technology areas. This broad range of knowledge ensures businesses benefit from the latest best practices and innovative solutions without constant internal training.

The Value of Industry-Specific Expertise

Outsourced IT providers often specialize in serving a range of industries, tailoring their services to meet specific needs. Here’s how this benefits different sectors:

Healthcare: Compliance with strict regulations like HIPAA, secure patient data storage, and fast system recovery in emergencies.
Professional Services: Efficient tools for client management and data protection for sensitive legal or financial information.
Trades and Manufacturing: Reliable internet connectivity and streamlined systems for seamless operations on the shop floor or in the field.
Non-Profit Organizations: Cost-effective solutions to maximize tight budgets while ensuring secure donor and volunteer data.

Finding an in-house expert with specialized knowledge to address industry-specific challenges can be difficult due to the limited talent pool. Securing top talent often requires higher salary demands, further driving up costs. This makes outsourced IT support a more cost-effective and efficient solution.

Minimize Costs and Maximize Effectiveness With Outsourced IT Support From CHTS

Since 1996, Colorado Hi-Tech Solutions (CHTS) has provided unmatched technology solutions, including outsourced IT support, to businesses throughout Colorado Springs. Our proactive full and co-managed services deliver predictable, lower costs compared to the uncertainties of in-house IT management. Contact CHTS today to discuss cost-effective solutions tailored to boost your capabilities, strengthen your security posture, and seamlessly scale alongside your business.